Privacy Policy myan98 – Security Your Data Is Our Priority

1 Introduction

Myan98 (referred to as "we", "Platform", or "myan98") values the privacy of every member who entrusts us with their personal information. This Privacy Policy aims to provide full transparency on how we handle your personal data — from the moment you register an account to when you enjoy your gaming experience on our platform.

We believe transparency is the foundation of trust. That is why we go the extra mile to ensure you understand what we collect, why we need it, and how we keep it secure. No hidden terms, no surprises — just clear, accountable commitment.

This Policy applies to all users of the myan98 platform, including website visitors, registered members, and former members whose data remains within a valid retention period. If you do not agree with any part of this Privacy Policy, you are advised not to use our platform.

2 Information We Collect

Myan98 only collects information that is genuinely necessary to operate the platform securely, comply with legal requirements, and deliver the best experience to members. The following are the categories of data we collect:

We also collect information automatically through cookies and similar technologies when you browse the myan98 platform. Please refer to Section 6 for more details on our use of cookies.

3 How We Use Your Data

Every piece of information we collect is used for a clear and legitimate purpose. myan98 uses your personal data for the following purposes:

• Account Management: Create, verify, and maintain your member account — including registration processing, secure login, and profile management.
• Financial Transactions: Securely process deposits and withdrawals, verify payment methods, and ensure the validity of every financial transaction.
• Fraud Prevention: Detect and investigate suspicious activity, prevent unauthorized account use, and safeguard platform integrity against abuse.
• Legal Compliance: Comply with PDPA requirements, anti-money laundering (AML) regulations, and any other applicable regulatory obligations.
• Service Communications: Send important account notices, security updates, transaction confirmations, and relevant promotional information (with your consent).
• Platform Enhancement: Analyze usage patterns in aggregate and anonymized form to improve the user experience, enhance platform performance, and develop new features.
• Customer Support: Helps resolve inquiries, complaints, and technical issues you report to the myan98 support team.
• Responsible Gaming Program: Monitors gameplay patterns to identify and assist members who may need support related to responsible gaming.

Myan98 will not use your personal data for any purpose beyond those stated above without first obtaining your explicit consent.

4 Information Sharing

Myan98 deeply respects member data confidentiality. We do not sell, rent, or disclose your personal information to third parties except in the following limited situations:

• Trusted Service Providers: We work with a carefully selected range of payment technology providers, cloud services, and identity verification platforms. All partners are bound by strict data confidentiality agreements and are not permitted to use your data for their own purposes.
• Legal Requirements: myan98 will disclose required information if ordered to do so by a court, law enforcement authority, or regulatory body with legitimate jurisdiction.
• Protection of Vital Interests: In emergency situations involving a threat to personal safety or public security, we may need to share relevant information with the responsible authorities.
• Business Transfer: In the event of any merger, acquisition, or transfer of business assets, member data may be transferred as part of those assets. We will provide advance notice should this situation occur.

5 Data Security

We invest seriously in security infrastructure to ensure every member's personal data remains protected at all times. The security measures we implement include:

• Data Encryption: All sensitive data is encrypted using AES-256 standards at rest and SSL/TLS during transmission over the network.
• Two-Factor Authentication (2FA): 2FA is available and encouraged for all members to add an extra layer of security to the login process.
• 24/7 Monitoring: The myan98 IT security team continuously monitors systems to detect any unusual activity or unauthorized access attempts.
• Internal Access Controls: Access to members' personal data is restricted to staff who genuinely require it to perform their duties. All access is logged and audited on a regular basis.
• Regular Security Testing: myan98 conducts regular penetration testing and security audits by independent experts to identify and address any system vulnerabilities.
• Data Backup: Data is automatically backed up to a secure, separate location to ensure full recovery is possible in the event of any serious technical disruption.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure against every threat. In the event of a security breach affecting your personal data, we will notify you and the relevant authorities within the timeframe required by law.

6 Cookies & Tracking Technologies

Myan98 uses cookies and similar technologies to enhance platform functionality and user experience. The following are the types of cookies we use:

• Essential Cookies: Cookies required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled as they are necessary for the platform to operate correctly.
• Performance Cookies: Helps us understand how members interact with the platform — which pages are visited most, how long sessions last, and where members encounter difficulties. This information is used in aggregate and anonymized form.
• Functional Cookies: Saves your personal preferences such as display language, account settings, and game preferences so you don't need to reconfigure them every time you log in.
• Security Cookies: Used to detect suspicious login attempts, identify new devices, and prevent unauthorized access to your account.

You can manage or delete cookies through your web browser settings. However, please note that disabling essential cookies may affect the functionality of the myan98 platform and you may be unable to log in or use certain features smoothly.

7 Your Rights as a Member

Under Malaysia's PDPA and our privacy policy, you have the following rights regarding the personal data we hold:

To exercise any of the rights above, please contact the myan98 privacy team via email at [email protected]. We will process your request within 14 business days. Some requests may require identity verification beforehand to ensure your account security.

8 Data Retention & Deletion

Myan98 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable law. The following are our data retention guidelines:

• Active Account Data: Retained for the duration your account is active and up to 7 years after account closure to comply with financial record-keeping and anti-money laundering requirements.
• Transaction Records: All deposit records, withdrawals, and game history are retained for a minimum of 7 years in accordance with Malaysia's financial regulatory requirements.
• KYC Documents: Retained for the period prescribed by applicable law — typically 5 to 7 years after account closure.
• Technical Logs: Access logs and technical data are retained for 12 months for security and fraud detection purposes, then deleted or anonymized.
• Communication Data: Customer support communication history is retained for 2 years to assist in resolving any complaints or disputes that may arise.

Once the retention period expires, your personal data will be securely deleted or fully anonymized so it can no longer be linked to your identity. The deletion process uses methods that ensure data cannot be recovered.

9 Children's Privacy

The myan98 platform is strictly for individuals aged 21 and above. We do not knowingly collect or process personal data from minors or individuals below the legal age to play.

If we discover that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information and close the associated account. Parents or guardians who have reason to believe their child has registered on our platform are encouraged to contact us immediately.

10 Third-Party Links

From time to time, the myan98 platform may contain references to related services or information. This Privacy Policy applies solely to the myan98 platform.

Myan98 is not responsible for the privacy practices or content of any external platform or service outside our control. We encourage you to read the privacy policy of each platform you use separately.

11 Privacy Policy Amendments

Myan98 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any changes made will take effect upon publication of the latest version on this page.

For material or significant amendments, we will provide advance notice to members via email or an in-platform notification at least 14 days before the changes take effect. Continued use of the myan98 platform after the amendment date is considered your acceptance of the updated terms.

The "Last Updated" date at the top of this page will always reflect when the latest version of this Privacy Policy was published. We encourage you to review this page periodically to stay informed about how we protect your information.

12 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the myan98 privacy team is here to help.

• Privacy Email: [email protected] — include the subject "Privacy Inquiry" for faster processing.
• Response Time: We aim to respond to all privacy-related enquiries within 3 to 5 business days.
• 24/7 Support: For urgent account security issues, our live support team is available around the clock.
• FAQ: Visit page FAQ us for quick answers to the most frequently asked questions about privacy and account security.